1. Who we are

Sundey Home is a trading name of Chloe Raybould, a sole trader based in England.

For data protection purposes, Chloe Raybould trading as Sundey Home is responsible for deciding how and why your personal information is used.

Contact email: sundeyhome@hotmail.com

Business / service address: 18, Balsall Common, CV7 7JD

If you have any questions about how we use your personal information, please contact us using the details above.

2. What information we collect

Depending on how you interact with Sundey Home, we may collect:

• your name;
• billing and delivery address;
• email address;
• telephone number, where provided;
• order details;
• payment and transaction information;
• correspondence you send to us;
• information relating to returns, refunds or complaints;
• information about your use of our website; and
• information collected through cookies and similar technologies, where applicable.

We only collect information that we reasonably need for the purposes described in this Privacy Policy.

3. How we use your information

We may use your personal information to:

• process and fulfil your orders;
• take and process payments;
• arrange delivery of your purchases;
• communicate with you about your order;
• deal with returns, refunds, complaints and customer service enquiries;
• maintain appropriate business and financial records;
• prevent and detect fraud or misuse of our website;
• maintain and improve our website and services;
• comply with our legal and regulatory obligations; and
• send marketing communications where you have given the appropriate consent or where another lawful basis permits us to do so.

4. Our lawful bases for using your information

Depending on the circumstances, we rely on one or more of the following lawful bases:

Contract

We need to use certain personal information to process your order and fulfil our contract with you.

Legal obligation

We may need to retain or use certain information to comply with legal, tax, accounting or other regulatory obligations.

Legitimate interests

We may use information where this is necessary for our legitimate business interests, such as responding to customer enquiries, maintaining website security, preventing fraud and improving our services, provided that these interests do not override your rights.

Consent

Where required, we will ask for your consent before using your personal information for certain purposes, such as particular forms of marketing or non-essential cookies.

You can withdraw consent at any time where we rely on consent.

5. Payment processing

Payments made through our website are processed by Stripe.

We do not intend to store your full payment card details on our own systems.

Stripe may process payment and related information in order to process transactions, help prevent fraud and provide its payment services.

6. Delivery companies

We may share the information necessary to deliver your order with delivery and courier providers.

This may include your name, delivery address, email address and/or telephone number where necessary to arrange or track delivery.

We only share information that is reasonably necessary for the delivery service.

7. Other service providers

We may use third-party service providers to help us operate Sundey Home and our website.

These may include:

• website hosting and ecommerce providers;
• payment providers;
• delivery and courier providers;
• email and communications providers;
• website security providers;
• accounting or bookkeeping providers; and
• website analytics providers, where used.

Where a third party processes personal information on our behalf, we take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection requirements.

8. Marketing

We may occasionally send marketing emails about Sundey Home, new products, offers or other relevant updates.

Where consent is required, we will only send marketing emails where you have provided appropriate consent.

Every marketing email will provide a straightforward way to unsubscribe.

You can also contact us at sundeyhome@hotmail.com to ask us to stop sending marketing communications.

9. How long we keep your information

We keep personal information only for as long as we reasonably need it for the purposes for which it was collected.

Some information may need to be kept for longer because of legal, tax, accounting or regulatory requirements, or because we may need it to establish, exercise or defend legal claims.

When deciding how long information should be kept, we consider:

• the purpose for which it was collected;
• whether we still need it;
• legal and accounting requirements;
• whether there is an ongoing customer relationship; and
• whether we need it for complaints, disputes or legal claims.

When information is no longer required, we will securely delete it or otherwise dispose of it appropriately.

10. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information from accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no online system can be guaranteed to be completely secure.

11. Your data protection rights

Depending on the circumstances, you may have rights including:

• the right to access personal information we hold about you;
• the right to ask us to correct inaccurate information;
• the right to ask us to delete your information;
• the right to ask us to restrict certain processing;
• the right to object to certain processing;
• the right to data portability where applicable; and
• the right to withdraw consent where we rely on consent.

Some rights are subject to legal conditions or exceptions.

To exercise your rights, contact: sundeyhome@hotmail.com

We may need to verify your identity before responding to certain requests.

12. Complaints

If you have concerns about how we use your personal information, please contact us first at: sundeyhome@hotmail.com

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

13. International transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be made available on our website.