Information
Returns
Change of mind
You're welcome to return any unused item, in its original packaging, within 14 days of delivery for a full refund of the item price. Return postage is the customer's responsibility unless the item is faulty.
Faulty or damaged items
If something arrives damaged or faulty, let us know within 48 hours of delivery using the form below (a photo helps).
All returns must be
- Unused and in resellable condition
- Returned in their original packaging
Refunds
Once a return is received, refunds are processed within 5 working days back to your original payment method via Stripe.
Sale items
Sale items are not eligible for a refund.
This does not affect your statutory rights under UK consumer law.
Start a return
Please complete the below form in as much detail as you can.