Terms & Conditions

1. About Sundey Home

These Terms & Conditions apply to purchases made through the Sundey Home website.

Sundey Home is a trading name of Chloe Raybould, a sole trader based in England.

Business / service address: 18, Balsall Common, CV7 7JD

Email: sundeyhome@hotmail.com

References to "Sundey Home", "we", "us" or "our" mean Chloe Raybould trading as Sundey Home.

References to "you" or "your" mean the customer purchasing products from us.

By placing an order through our website, you agree to these Terms & Conditions.

2. Our products

Sundey Home sells home décor and household products including candles, plates, glasses, vases and other decorative items.

We make every reasonable effort to ensure that product descriptions, photographs, colours, dimensions and other information displayed on our website are accurate.

Colours may appear slightly different depending on your device or screen settings. Products may also have minor variations in colour, texture, finish or appearance, particularly where materials or finishes naturally vary.

All products are subject to availability.

3. Product safety

Products must be used in accordance with any instructions, warnings and care information supplied with them.

Candles must be used in accordance with the safety instructions provided with the product and must never be left burning unattended.

If you believe that a product is unsafe or may present a safety risk, please stop using it and contact us at sundeyhome@hotmail.com as soon as possible.

We take product safety seriously and work with our suppliers to ensure that products supplied by Sundey Home meet applicable UK safety requirements.

4. Prices

All prices are displayed in pounds sterling (£).

The price payable for a product will be the price displayed on our website at the time you place your order.

Delivery charges, where applicable, will be displayed separately before you complete your purchase.

Prices include VAT where applicable.

If we discover an obvious pricing error after you have placed an order, we will contact you as soon as reasonably possible. Where appropriate, we may cancel the order and provide you with a full refund.

5. Placing an order

You can place an order by selecting the products you wish to purchase and completing the checkout process.

Before submitting your order, you will have the opportunity to review your order and correct any errors.

When you place an order, you are making an offer to purchase the selected products.

We will send you an order confirmation by email. Your contract with us will be formed when we confirm that your order has been accepted.

We reserve the right to refuse or cancel an order where, for example:

• a product is unavailable;
• there has been an obvious pricing or description error;
• we reasonably suspect fraudulent or unauthorised activity; or
• we are unable to fulfil the order.

If we cancel an order after payment has been taken, you will receive a full refund.

6. Payment

Payment is made securely through our website using the payment methods available at checkout.

Payments are processed through Stripe.

You must ensure that the payment information you provide is accurate and that you are authorised to use the payment method provided.

7. Delivery

We currently deliver to addresses within the United Kingdom.

Delivery options and costs will be displayed at checkout.

Standard delivery

Our standard delivery service is expected to arrive within 2 working days after dispatch.

Priority delivery

Our priority delivery service is intended to arrive on the next working day for orders placed before 1pm, subject to availability and circumstances outside our reasonable control.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather or other unforeseen disruption.

We will make reasonable efforts to keep you informed if there is a significant delay to your order.

Unless otherwise agreed, goods will be delivered within the period required by applicable consumer law.

8. Delivery problems and damaged goods

If your order arrives damaged, please contact us at sundeyhome@hotmail.com as soon as possible and provide your order number and photographs of the packaging and damaged product where possible.

If an item is damaged, faulty, incorrect or does not match its description, we will deal with the matter in accordance with your statutory consumer rights.

We remain responsible for the goods until they come into your physical possession, subject to applicable law.

9. Your legal rights

Nothing in these Terms & Conditions affects your legal rights as a consumer.

Products supplied by Sundey Home must be as described, of satisfactory quality and fit for their intended purpose, as required by applicable consumer law.

If a product is faulty, damaged, not as described or otherwise does not meet your statutory rights, you may be entitled to a repair, replacement, price reduction or refund depending on the circumstances.

10. Your right to cancel an online order

When you purchase goods from us online, you generally have a legal right to cancel your order within 14 days from the day after you receive the goods, without giving a reason.

If your order is delivered in separate packages, the cancellation period generally begins after you receive the last item.

To cancel, you must clearly tell us that you wish to cancel. You can do this by emailing: sundeyhome@hotmail.com

You may also use the cancellation form included at the end of these Terms & Conditions.

After telling us that you wish to cancel, you must return the goods to us without undue delay and normally within 14 days of notifying us.

Unless the goods are faulty, damaged or incorrectly supplied, you are responsible for the direct cost of returning the goods.

You must take reasonable care of the goods while they are in your possession.

You may handle the goods only to the extent reasonably necessary to establish their nature, characteristics and functioning, as you would be able to do in a shop.

If goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, we may be entitled to make an appropriate deduction from your refund where permitted by law.

11. Refunds

Where you validly cancel an order under your statutory cancellation rights, we will refund the payments we have received from you, including the cost of our standard delivery service.

If you selected a more expensive delivery service, we are only required to refund the cost of the standard delivery service.

We will normally issue your refund using the same payment method used for the original purchase.

We may withhold the refund until we have received the returned goods or you have provided evidence that you have returned them, whichever happens first.

Refunds will be made within the period required by applicable law.

12. Faulty, damaged or incorrect products

If you receive a product that is faulty, damaged, defective, incorrect or not as described, please contact us at: sundeyhome@hotmail.com

Please provide your order number and, where appropriate, photographs showing the problem.

We will deal with the issue in accordance with your statutory consumer rights.

Where appropriate, this may include offering a repair, replacement, price reduction or refund.

Where an item is faulty, damaged, incorrect or otherwise does not conform to the contract, you will not be responsible for the reasonable cost of returning the product.

13. Products that cannot be cancelled

Certain products may be excluded from the statutory cancellation right where a legal exception applies.

If Sundey Home offers personalised or custom-made products in the future, any applicable cancellation restrictions will be clearly explained on the relevant product page before you purchase.

This does not affect your legal rights where a product is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract.

14. Product care

You are responsible for following any care, cleaning, use and safety instructions supplied with your products.

For candles in particular, you should always follow the safety instructions supplied with the candle and never leave a burning candle unattended.

15. Intellectual property

All content on the Sundey Home website, including photographs, logos, graphics, text, designs and branding, belongs to or is licensed to Sundey Home unless otherwise stated.

You must not copy, reproduce, modify, distribute or commercially use our website content without our prior written permission.

16. Website availability and information

We aim to keep the information on our website accurate and up to date.

However, we cannot guarantee that the website will always be available, uninterrupted or completely free from errors.

We may update, suspend or withdraw parts of the website where reasonably necessary.

17. Our liability

Nothing in these Terms & Conditions excludes or limits any liability or responsibility that cannot legally be excluded or limited.

Nothing in these Terms & Conditions affects your statutory consumer rights.

We will not be responsible for losses that were not reasonably foreseeable at the time the contract was formed, except where applicable law provides otherwise.

18. Events outside our control

We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances beyond our reasonable control.

This may include significant disruption to delivery networks, severe weather, natural disasters, fire, serious technical failures or other events outside our reasonable control.

Where such circumstances occur, we will take reasonable steps to minimise their effect on your order.

19. Complaints

If you have a complaint about an order, product or our service, please contact: sundeyhome@hotmail.com

Please include your order number and details of the issue.

We will aim to respond as soon as reasonably possible and work with you to resolve the matter.

20. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time.

The Terms & Conditions applying to your order will be the version available at the time you placed your order.

Changes will not affect an order that you have already placed.

21. Governing law

These Terms & Conditions are governed by the law of England and Wales.

If you live elsewhere in the United Kingdom, you will continue to benefit from any mandatory consumer protections that apply to you under applicable law.

22. Contact details

Sundey Home
Trading name of Chloe Raybould, sole trader
18, Balsall Common, CV7 7JD
sundeyhome@hotmail.com